Returns and Refunds

Returns and Refunds

DATOUBOSS offers a straightforward, hassle-free return and refund process.

30-Day No Reason Return
DATOUBOSS offers 30 days of free returns from delivery date. Accepting no-reason returns is subject to the following conditions:

  • Item & accessories undamaged
  • Original packaging
  • Item must be in resellable condition

Buyer covers shipping for non-defect returns. Shipping costs incurred will be deducted from the order amount.

Personal Reason Returns
If more than 30 days have passed since the shipping time and the buyer requests a return, the buyer must provide a reason for the return and the conditions for a 30-day no-reason return must be met.

Month of Order Replacement Cost
≤ 18 Months Free Replacement
> 18 Months Pay Price Difference

Note:

  • Price Difference = Current price - (Purchase Price - Monthly Depreciation × Months Owned - Return Shipping)
  • Monthly Depreciation = Purchase Price / Total Warranty Months
  • Warranty of Replacement continues from original purchase date.
Month of Order Refund Amount
≤ 6 Months 100% of Purchase Price
6 < X ≤ 18 Months Purchase Price − (Monthly Depreciation × Months)
> 18 Months Purchase Price − (Monthly Depreciation × Months) − Return Shipping & Processing Fee

Note:

  • Monthly Depreciation = Purchase Price / Warranty Months
  • Processing Fee = One-Way Shipping
  • Refunds will be made to your original payment method. If you do not receive a refund within 10 working days, please contact us.
Return Type Shipping Cost Payer
Wrong Product Model DATOUBOSS Pays
Wrong Address Filled In Buyer Pays
Wrong Address Shipped DATOUBOSS Pays

Return Condition

Accepting Returns is subject to the following conditions:

  • Item & accessories undamaged
  • Original packaging
  • Item must be in resellable condition

Return Process

Once Datouboss confirms the status of the product and agrees to the buyer's return request, the following steps will be taken:

  • Apply for a return label for your order
  • You need to attach the return label to the package to be returned
  • Send the package to be returned to the courier station for delivery

Note: Normally DATOUBOSS does not accept buyers sending products back to the warehouse without communication.

Refund Process

DATOUBOSS offers a convenient refund process. The refund method is the same as the original payment method. For example, if the buyer paid by PayPal, the refund will also be returned via PayPal. But the refund time varies depending on the situation:

  • Order Cancellation: Once confirmed, refund actions will be taken immediately.
  • 30-Day No Reason Return & Personal Reason Returns: Once the package to be returned is returned to the warehouse and the DATOUBOSS warehouse staff confirms that the product meets the above return conditions, a refund will be arranged.
  • Defective Product Returns: Same as above 30-Day No Reason Return & Personal Reason Returns

Note:

  • If the buyer's order is refunded due to 30-Day No Reason Return, Personal Reason Returns or Defective Product Returns, the round-trip shipping fee and price difference will be deducted from the original order amount.
  • Normally you will receive your money back within 1-2 business days after the refund process, but if it takes longer than 10 business days, please contact us.

Return address

  • Bachstr.2, Viersen, Nordrhein-Westfalen, 41747,Germany 

Note: Please contact customer service before returning the item.

 

Contact

If you have any questions about our return and refund policy, or if you need assistance with a return and refund process, please Email us at Service@datouboss.com